Southwest Airlines

Southwest Airlines

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Boise Airport (BOI), West Airport Way, Boise, ID, USA
1 (800) 435-9792

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Welcome to the Official Southwest Page! For a formal response please visit southwest.com/feedback.

Company Overview

Welcome to the Official Southwest Page! You are chatting with the Southwest Airlines Social Media Team!

For a formal response please visit southwest.com/feedback.

Southwest isn’t just a career, it’s a cause! Apply at www.southwest.com/careers.

The mission of Southwest Airlines is dedication to the highest quality of customer service delivered with a sense of warmth, friendliness, individual pride, and… See More
Founding Date 1971

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Why fly Southwest? Glad you asked!

Customer appreciation day is every day.

Our Customers mean everything to us. We like to think of ourselves as a Customer Service company that happens to fly airplanes. From booking your trip to the moment you deplane, it’s our mission to make your travel experience a great one.

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Low fares. No hidden fees.
That’s Transfarency.®

We do things differently here at Southwest. So much so that we had to invent a word to describe it, Transfarency! It means that we’re all about being open and honest with our Customers and making sure pesky fees stay away from our low fares.

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Bag fees? Not on our plane.

First and second checked bags. Weight and size limits apply.  First and second checked bags. Weight and size limits apply.

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Boise Airport

3201 Airport Way
Boise, Idaho 83705

Customer Service | FAQ

1-800-435-9792

Southwest Airlines

P.O. Box 36647-1CR
Dallas, Texas 75235

How a Southwest Employee Helped Imani Overcome Her Fears

Imani was flying to Jamaica for her best friend’s wedding. Only one problem: she doesn’t like to fly. When she asked to get off the plane, that’s when our Employee Reecie stepped in.

Posted by Southwest Airlines on Tuesday, February 26, 2019

How a Southwest Employee Helped Imani Overcome Her Fears

Imani was flying to Jamaica for her best friend’s wedding. Only one problem: she doesn’t like to fly. When she asked to get off the plane, that’s when our Employee Reecie stepped in.

Posted by Southwest Airlines on Tuesday, February 26, 2019

Nintendo

Customers onboard a flight from Dallas-San Diego were surprised by our Partners at Nintendo. For a chance to win a Nintendo Switch device and a download code for the digital version of Super Mario Maker 2 game, enter the Let’s Play Giveaway Sweeps now! #SouthwestxNintendo and #SuperMarioMaker2 Enter/Official Rules/Privacy Policy: Southwest.com/Nintendo

Posted by Southwest Airlines on Thursday, July 18, 2019

Small Step to Southwest

Before Jim Dutton was a Southwest Pilot, he was an astronaut. Yep, you read that right.

Posted by Southwest Airlines on Wednesday, July 17, 2019

Southwest Surprises Family Flying for Adoption

After a whirlwind of events, Carl and Melissa found themselves on an L.A.-bound flight to meet their adoptive newborn daughter. When they landed, they couldn’t believe what Southwest had done.

Posted by Southwest Airlines on Monday, July 15, 2019